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Complaints Procedure in Chalfont St Giles
Complaints Procedure in Chalfont St Giles: Ensuring Your Satisfaction
At Dental Excellence, we are committed to providing exceptional care and service to every patient. However, we understand that sometimes things may not go as expected, and we value the opportunity to address any concerns you may have. Our Complaints Procedure in Chalfont St Giles is designed to ensure that any issues are handled promptly, fairly, and effectively, with the utmost respect for your experience and feedback.
How to Submit a Complaint at Our Dental Practice in Chalfont St Giles
If you are dissatisfied with any aspect of your visit or care at our dental practice in Chalfont St Giles, we encourage you to raise your concerns as soon as possible. You can submit your complaint directly to our team via email at contact@dentalexcellence.co.uk or by calling 01494 876 128. You will be directed to the relevant member of our team who will take the necessary steps to address your complaint.
From Slough
Head southeast on the M4, taking the exit toward A404(M) / A4130. Continue on the A404(M) and take the A412 toward Chalfont St Giles. Follow the A412 straight into the town, then take the left turn onto High Street. Dental Excellence will be on your left, just after the roundabout.
From Watford
Take the A41 south toward Hemel Hempstead, then take the A412 toward Chalfont St Giles. Follow the A412 until you reach the High Street in the town centre. Turn right onto High Street, and you’ll find Dental Excellence shortly after the roundabout on your right.
From Uxbridge
Take the Metropolitan Line from Uxbridge Station towards Aldgate. Alight at Chalfont & Latimer Station. From here, it’s a short bus ride or a 15-minute walk to Dental Excellence on High Street in Chalfont St Giles.
From Amersham
From Amersham Station, take the Chiltern Railways train towards London Marylebone. Alight at Chalfont & Latimer Station, then follow the same instructions as above for a short walk or bus ride to Dental Excellence.
From Maidenhead
Take the Buses 105 or 103 towards Chalfont St Giles. The bus will drop you at Chalfont High Street, just a short walk from the practice.
From Southall
Take the E8 bus towards Uxbridge and alight at Uxbridge Station. From there, switch to the 331 bus towards Chalfont St Giles and get off at the High Street stop, just a short walk to Dental Excellence.
- Where to Park
There is parking available directly outside the practice on High Street for patient convenience. Alternatively, you can park in nearby public parking areas on the High Street or the Chalfont St Giles Car Park, located just a 2-minute walk away. Please be sure to check the parking signage to avoid any restrictions.
Amersham: Take the A413 south towards Chalfont St Giles. It’s a 10-minute drive. Once in the village, follow the signs to the High Street.
Gerrards Cross: Drive north on the A413 towards Chalfont St Giles. It’s a short 8-minute journey. Look for the High Street once you enter the village.
Beaconsfield: From Beaconsfield Old Town, follow the B473 towards Seer Green and then take the A413 north. Follow signs to Chalfont St Giles and reach the High Street.
Rickmansworth: Take the A404 towards Chorleywood, then join the A404 and B4442 towards Chalfont St Peter. Continue on the A413 north to Chalfont St Giles.
Uxbridge: From Uxbridge, take the B483 then merge onto the A412. Take the A40 for a short distance, then the B473 and A413 north to reach Chalfont St Giles High Street.
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.
When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
- The person responsible for dealing with any complaint about the service which we provide Dr Morteza Mazinanian, Partner.
- If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Partner immediately. If the Partner is not available at the time, then the patient will be informed when they will be able to talk to the Partner and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Partner. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
- If the patient complains in writing or by email, it will be passed on immediately to the Partner, Dr Morteza Mazinanian.
- If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
- We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
- We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
- We will confirm the decision about the complaint in writing immediately after completing our investigation.
- Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
- If patients are not satisfied with the result of our procedure then a complaint may be made to:
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
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The Complaints Process at Our Dental Practice in Buckinghamshire
Once we receive your complaint, our team will acknowledge it within 3 business days. We will then conduct a thorough review of the matter and investigate the circumstances involved. We may request additional information from you to fully understand the situation. Our goal is to resolve your complaint as quickly as possible, typically within 10 business days, depending on the complexity of the issue.
Ensuring a Fair and Transparent Process at Our Dental Practice in Buckinghamshire
At Dental Excellence, we believe in transparency and fairness when addressing complaints. Our process is designed to ensure that every patient is heard and that their concerns are taken seriously. If you feel that your complaint has not been resolved to your satisfaction, you have the right to request a second review or escalate the matter to an independent adjudicator. We are committed to maintaining high standards in all aspects of patient care, and your feedback helps us improve.
How We Handle Complaints About Treatment or Care
In the event that your complaint involves a concern about the quality of treatment or care, we will thoroughly investigate the matter. We may review your medical records, speak with the clinicians involved, and ensure that any treatment provided was in line with our standard procedures. If we find that any part of the treatment or care was substandard, we will take corrective action immediately and offer an appropriate solution.
Keeping You Informed During the Complaints Procedure in Chalfont St Giles
Throughout the complaints process, we will ensure that you are kept informed every step of the way. If there are delays or additional steps needed for a resolution, we will update you regularly. Our goal is to ensure that your concerns are addressed in a professional and timely manner, providing you with peace of mind throughout the process.
What Happens If You Are Not Satisfied with the Outcome?
If, after going through our Complaints Procedure in Buckinghamshire, you are still not satisfied with the outcome, you can escalate the matter. You can contact the Dental Complaints Service (DCS), an independent service that handles dental complaints. The DCS will provide you with advice and guidance on how to proceed further. We value your feedback and remain committed to resolving any issues you may have in the most constructive way possible.
Book an Appointment at Our Dental Practice in Chalfont St Giles
If you have concerns or questions about our Complaints Procedure in Chalfont St Giles or would like to discuss any aspect of your care, we encourage you to book an appointment with us today. We are dedicated to your satisfaction, and we’re here to ensure your experience with us is always positive, comfortable, and professional.
By following this procedure and addressing any concerns in a timely, transparent manner, we continue to build trust and provide exceptional care at our dental practice in Buckinghamshire.